What is considered an urgent repair:
burst water service
blocked or broken toilet system
serious roof leak
dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
an essential service or appliance for hot water, water, cooking, heating, or
laundering is not working
the gas, electricity or water supply is not working
a cooling appliance or service provided by the rental provider is not working
the property does not meet minimum standards
a safety-related device, such as a smoke alarm or pool fence, is not working
an appliance, fitting or fixture that is not working and causes a lot of water to
any fault or damage in the property that makes it unsafe or insecure,
including pests, mould or damp caused by or related to the building structure
a serious problem with a lift or staircase.
If you have an urgent situation whilst our office is closed between 24/12/21-10/1/22,
please contact the relevant tradesperson listed below and they will assist you.
If the tradesperson is not available, please leave a voicemail message for them and
they will return your call.
Please ensure that you also email your Property Manager
or email@example.com to advise them you have had to call for an
emergency tradesperson to attend.
Useful Information during the Christmas holiday closure:
If you are locked out…
As our office will be closed, there is no option to collect a spare key from our office
and you will need to contact the listed locksmith to attend at your own expense.
If you have a water leak…
Turn off the main water supply to the property at the meter and contact one of the
listed plumbers to attend.
If you have no power to the property…
Contact your electricity supplier to check if you have any power shortages reported
in your area.
Check your electricity meter box to see if the safety switch has been tripped. If so,
you may have a faulty appliance.
Turn off all power points throughout the home, turn
the safety switch back on,
then turn each of the power points back on individually to
ascertain which appliance has tripped the safety switch.
If you continue to have a fault that is not caused by a power outage or tripped safety
switch, you will need to contact the listed electrician.
If you can smell gas…
Turn off the gas at your gas meter or cylinder.
Turn off all appliances, including your electrical appliances and pilot lights.
Contact one of listed plumbers to attend.
Open all of your doors and windows to help with ventilation, but only if it is safe to do
DJS Melbourne Plumbing Solutions
Contact: 8456 0507
Contact: 9467 9307 or David 0413 162 226
The CLG Group
Contact: Chris 0402 140 955
Locks Unlimited Pty Ltd
Contact: Damien 0411 493 550
For any non-urgent repairs, please email your Property Manager or firstname.lastname@example.org