TIG 2016: User Centered Legal Design Opening Plenary
User-facing design has long been important in fields focused on human interactions with the physical world, including architecture, urban planning, and the design of objects for everyday use. With the advent of the Internet, its significance has accelerated, and new practices and standards have emerged that center on the processes that shape the interactions between the person and the web. Design in the access to justice space poses special challenges. These include the importance of bridging socio-economic differences as well as the gaps between legal expertise and lay understanding. As we use technology tools to improve access to justice, it is imperative that we learn how to enhance the user experience to empower users and to facilitate their engagement with the legal system. This opening session explored these challenges and demonstrated best practices emerging in the field.