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Why Priority Dispatch

Priority Dispatch clients talk about how the protocols, software, training, and quality improvement of the Priority Dispatch System are vital to sending the right response to every call, and delivering a consistently high level of service to their communities.

What if you didn't have MPDS?

If you didn't have the structure or the protocol to follow you could be asking questions that aren't relevant and actually miss the whole point of why they phoned. We're getting them the right medical help,in the meantime, until the ambulance arrives.

Fiona Smith
Emergency Call Handler
Scottish Ambulance Service
Norseman House, Ferrymuir Gate
South Queensferry, Edinburgh