NBSS: Appointment management for admin staff

This resource takes the NBSS user through the appointment booking management process. It also includes a video showing how to attach a document within NBSS.

The resource is made up of 4 short videos that cover step by step guides on how to:

- logon, make a client search (SS) and an advanced client search
- book and re-book appointments
- cancel appointments, close episodes that opted out temporarily, and create NBR self referral appointments
- attach and manage files within NBSS client record

All videos are filmed using an anonymised training version of NBSS.

In more modern browsers you will see arrow keys at the bottom right of each video. Use these arrows in order to watch the videos in full screen.

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