Keeping Customers Informed | Milsoft’s Automated Customer Service System
Milsoft offers various methods for keeping customers informed. Milsoft also provides automated customers services that allow customers to routinely engage with your utility to get information about their services, pay bills, set schedules and stay up to date on service changes.
Each day, employees spend hours on simple, repetitive tasks. As a result, Customer Service Representatives often don’t have time to deal with complicated issues. When this happens, it is often the customer who suffers.
With Milsoft’s Automated Customer Service System handling common requests, utility employees can devote more time to resolving challenging problems while providing a higher level of customer service.