Care Opinion exemplars are organisations which are achieving real, worthwhile impact from public, online real-time feedback through Care Opinion (

In these videos we asked staff how they are using Care Opinion (formerly Patient Opinion), what it means to them, and what difference it is making to their patients, staff and services

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NHS Lanarkshire

Scotland's first exemplar video. Showing how NHS Lanarkshire are using Care Opinion.
Staff talked about how stories shared help them gain invaluable feedback and helps them improve on a daily basis.
We also hear from two authors who shared their story on Patient Opinion and because of this helped shape NHS Lanarkshire's services.

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