Josh Michaels – Tales from Indie Tech Support
For all the joys of running an indie app business one of the challenges that can be hard to escape is handling technical support. Whether it's angry customers encountering bugs or people who just can't seem to understand the simplest instructions, it can be easy to get frustrated and want to take it out on the customer. In this talk Josh will discuss what it's like doing support for his own apps showing countless examples of situations funny and not so funny that have popped up over the years. Even if you don't do your own support there's a lot to learn from what it's like working the front lines.