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Avtex Recorded Webinars

This portfolio displays all of our recorded webcasts for Websdays (Webinar Wednesdays).

Webinar: Business Intelligence in the Contact Center: Using Data to Gain Insight

Data is everywhere…now it is just a matter of turning it into information. This session will focus on capitalizing on key information captured in the contact center and providing agents and supervisors with intelligence on how to provide better service to customers using contemporary business intelligence tools.

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